CGL Manufacturing Inc.

151 Arrow Road, Guelph, Ontario, Canada

Phone: 519.836.0322  |  Fax: 519.836.1608

ABOUT US

CONTACT INFO

CGL Manufacturing Inc.

151 Arrow Road

Guelph, Ontario

Canada N1K 1S7

 

Phone: 519-836-0322

Fax: 519-836-1608

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

CGL Manufacturing Inc. is committed to excellence in serving all customers including people with disabilities. Assistive devices We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services. Communication We will communicate with people with disabilities in ways that take into account their disability. Service animals We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. Support persons A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Fees will not be charged for support persons

We will notify customers of this through a notice posted on our premises and on our website. Notice of temporary disruption In the event of a planned or unexpected disruption to services or facilities for customers with disabilities CGL Manufacturing will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at reception. Training CGL Manufacturing Inc. will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. Individuals in the following positions will be trained: Reception Human Resources Sales and Marketing. This training will be provided to staff within the first month of hire.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard CGL’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive  device or require the assistance of a service animal or a support person
  • What to do if a person with a disability is having difficulty in  accessing CGL

 

Staff will also be trained when changes are made to your accessible customer service plan. Feedback process Customers who wish to provide feedback on the way CGL provides goods and services to people with disabilities can email human resources at stephanyc@cglmfg.com. All feedback, including complaints, will be reviewed with the Chief Financial Officer and directed to the Senior Management Team for further resolution where necessary. Customers can expect to hear back in 5 business days. Notice of availability CGL will notify the public that our policies are available upon request by access our website at www.cglmfg.ca. Modifications to this or other policies Any policy of CGL Manufacturing Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Our Performance,

Your Success

CGL Manufacturing Inc.

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